Cyber Security Education Operations Lead 95-115K Can be located in Charlotte, NC Irving, TX Tempe, AZ The Cybersecurity Education Operations Lead will contribute to the overall management and execution activities that support educating Company end users about their information protection responsibilities. The position manages projects to mitigate risks associated with the human factor of security, conducts research to identify emerging trends in adult learning, and implements programs that ensure or improve the effectiveness of corporate security education strategies. The individual will have a thorough understanding of stated security policies and how they affect end user behavior. This position will partner with the appropriate stakeholders and subject matter experts to develop the strategies for end user education. Key Responsibilities Coordinates, develops and curates cybersecurity education and training content Develops Cybersecurity Education and Training strategy in coordination with Cybersecurity Education Training Manager. Leads the coordination of training within the Cybersecurity Education portfolio, which includes mandatory training for all users, role-based training, topic-based training, on-demand resources, phishing simulations, cybersecurity workforce development and security training consulting. Assesses new requests for cybersecurity training and prioritizes delivery appropriately. Analyzes training needs to determine best adult learning approaches and whether to build, buy or curate appropriate training and development material. Designs training material and workforce development plans according to approved training strategies and plans. Develops and edits error-free training and development material that meets the organizationrsquos requirements, creates understanding of complex subject matter, and effectively uses language in an innovative and creative way to reinforce key messages. Represents information security at internal company events by supporting organizationrsquos mission and key messages. Act as adult learning and instructional design expert within Information Security and provide guidance, coaching and mentorship to other team members. Acts as primary point of contact for other Information Security and enterprise leaders about Cybersecurity Education Portfolio and future strategy. Leads planning sessions regarding root cause analysis of business issues andor opportunities that lead to the development of training plans. Applies functional knowledge to lead the creation and execution of cybersecurity training plans. Possesses a clear understanding of the business issues and uses training to help solve organizational problems and achieve organizational objectives. Editsreviews selfothersrsquo training courses, deliverables and plans. Acts as a mentor for others on the team. Identifies program-level measures and metrics to address human risks and behavior change outcomes. Leads the creation, reporting and analysis of key performance indicator (KPIs) and key risk indicator (KRIs) metrics, measurements and analytics for the success of the Cybersecurity Education portfolio. Develops and maintains effective enterprise partnerships. Builds a network of contacts develops and maintains cross-organizational relationships. Works with colleagues from across the organization to achieve better results. Job Qualifications 5 years' work experience in security or risk management, project management, or data protection. Education College degree or equivalent work experience. Certifications in area of specialty are preferred. Examples include CompTIA, CISSP, CSSLP, CISA, CISM, GIAC certs, CFE, CNP, CEH.